redmitoto link Privacy Policy
This page describes what we collect when you use redmitoto link and how we keep that data protected. We at redmitoto link are committed to transparency about your personal information, the third parties who may access it, and your rights under applicable data protection law.
Our privacy practices reflect the jurisdictions where our services operate. We collect only the data necessary to verify your identity, process your payments through DANA, e-wallet, mobile banking, local payment, and bank transfers, settle your account, and provide customer support. Your data is encrypted in transit and at rest, and we do not sell or lease your information to marketing firms.
What we collect on redmitoto link
We collect your email address, phone number, full name, date of birth, and residential address when you open an account. During account verification, we request a government-issued ID (passport, national ID card, or driver's license) and may ask for a utility bill or bank statement to confirm your address. We do not store images of these documents on our servers; instead, we verify them through a third-party KYC processor and then delete the files after 30 days.
When you deposit funds via DANA, e-wallet, mobile banking, or a bank account, we record the transaction ID, amount, timestamp, and the payment method you selected. We also log your IP address, device type, and browser user-agent each time you log in. If you contact our support team—whether by email, live chat, or phone—we keep a record of that conversation for dispute resolution and service improvement.
How we use your data
We use your personal information to verify your identity, prevent fraud, and comply with anti-money-laundering (AML) regulations. Your email and phone are used to send account notifications, withdrawal confirmations, and security alerts. We do not send marketing emails unless you opt in through your account settings.
Our redmitoto link platform uses your transaction history to calculate your account balance, settle bets within seconds, and generate your monthly statement. We analyze aggregate, anonymized data (never linked to your name) to understand which payment methods are most popular in Jakarta, Surabaya, and Bandung, and to improve our live-dealer table performance during peak hours around Liga 1 matches and Piala AFF tournaments.
Third-party processors
We share your data with payment processors who handle local payment, online payment, e-wallet, and mobile banking transactions. These processors are bound by confidentiality agreements and may sit outside your jurisdiction. We also use a third-party KYC vendor to verify your identity documents; that vendor deletes your files after verification is complete. Our customer support platform is hosted on servers in Southeast Asia, and our live-dealer video streams are delivered through a content delivery network (CDN) operated by a third party.
We do not share your data with advertisers, data brokers, or any party for purposes unrelated to account management and regulatory compliance. If we are required by law to disclose your information to a government agency or court, we will notify you unless we are legally prohibited from doing so.
Your rights and contact
You have the right to request a copy of the personal data we hold about you, to correct inaccurate information, and to request deletion of your data (subject to legal retention obligations). To exercise these rights, contact our support team at [email protected] or through the live chat on our platform. We aim to respond to data requests within 14 days.
Our redmitoto link service is available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. If you have questions about how we handle your data or wish to lodge a complaint, you may reach our data protection officer through the contact form on our website.
This privacy policy was last updated in the current year and may be revised at any time. We will notify you of material changes by email or by posting a notice on our platform.